Phone issues

[brizee]

I can’t work out how to get my landline back on I need technical help as I can’t work out what cables I require to connect 

[goslow · Accepted solution]

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@brizee wrote:

I can’t work out how to get my landline back on I need technical help as I can’t work out what cables I require to connect 

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Do you normally connect your phone cables from the back of the VM hub or do you get your phone connection through a normal telephone wall socket?

If you are trying to connect things after VM has switched your phone over to a connection from the hub, then connect things up as per the first photo below.

For a phone connection from the back of the VM hub, you plug in the VM adapter into the TEL1 socket on the back of the hub and you then plug your phone into the adapter as per pic below.

If you want to reconnect to a telephone wall socket, you should try to find the master socket which looks like this image at the link below

https://community.virginmedia.com/t5/image/serverpage/image-id/154273iC290D15BEAB7183E/image-size/la...

with a horizontal join across the plastic front (it may be branded with a Virgin logo or the name/logo of one of the old cable TV companies). The master socket is the best place to test if your line is working OK.

[Steven_L]

Hey @brizee,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your landline at the moment, as @goslow advised, have you connected your phone line to the hub instead of the wall socket?

if that isn't the problem, what issues are you having with your landline?

Regards,

Steven_L
 

[brizee]

Hi yeah the actual problem is I have a couple of different phones to connect, one of which is an old 1978 rotary wall phone     (now digital) and I can’t figure out what cables I need to get to connect in need a technician as my cable box is playing up too , which is annoying as we only just changed our contract to save money 🙈

[brizee]

Hi thanks I did use wall socket till it changed but I’ve not been in my house for 5 months so I want here when it changed. Ironically I need the phone to call you guys over a problem with my tv as there is no picture only sound 🤬

[Steven_L]

Thanks for coming back to us @brizee.

We can arrange for extensions to be installed in your home but that would be a cost of £25 to do that, is that something that you would like to arrange.

Regarding your TV issues, have you checked to see if the problem is with the HDMI cable and the HDMI port?

Regards,

Steven_L

[goslow]

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@brizee wrote:

Hi yeah the actual problem is I have a couple of different phones to connect, one of which is an old 1978 rotary wall phone     (now digital) and I can’t figure out what cables I need to get to connect in need a technician as my cable box is playing up too , which is annoying as we only just changed our contract to save money 🙈

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Seems like you have a few issues to resolve! In regards to the phone, for the purposes of testing it is working, do you have a modern phone you can try with ('modern' being something later than 2015 onwards or worst case 2010 onwards?).

If you have such a thing, plug that modern phone in, just on its own, as per the arrangement in photo 1 at message #2 and see if you can get that working first of all (phone>>VM adapter>>TEL1 socket on the back of the hub).

The 1978 rotary phone may throw up its own/new set of problems but see if you get anywhere with a modern phone first of all (if you don't have a modern phone, see if you can borrow one from a friend/family member/neighbour just for the purposes of testing).

By using just the one phone/adapter to begin with, you can test the phone socket on the hub is working first, then move on to the other phones/connections but that will probably require a VM technician, at a cost, to wire your phone sockets to the VM hub.