Last weekend I had no dialling tone on my home phone and was unable to make or receive calls as a consequence, after doing a test on the Virgin website found it was a known fault in the area and was being looked at by an Engineer. You had the option to notify VM about this and they would automatically compensate you for the loss of service once it was resolved (which I did).
How long does it take for this money to be credited to your account as its been a week so far and I've yet to receive anything? My phone service was down for about 3 days
I am more than happy to have a look into this for you as if it was over the 2 days you should have received something. I will pop you over a private message asking for some details, keep an eye out for the purple envelope.