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Jonathan_B
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Phone is dead

Hi,

I hadn't used my landline for ages and when I tried it the other day the phone was dead. My broadband works fine and if I call my landline from a mobile I get the ringing tone but the landline phone itself doesn't ring.

Any advice would be appreciated.

Many thanks.

Jonathan.

 

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Re: Phone is dead

Evening Jonathan_B,

 

Thanks for your post and welcome to our community 🙂 

 

Sorry to hear you're having some issues with the phone line, 

 

Can you confirm if you've tested another handset? 

 

I'll drop you a PM (little purple envelope in the top right hand corner) so I can get a few details and take a closer look for you 🙂

 

ALEX_RM

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Jonathan_B
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Re: Phone is dead

Hi Alex,

Thanks for you help, my landline was working again briefly last week but the number had changed so I called Virgin and an engineer came this morning and sorted it out and I now have a working landline with the correct phone number again.

Regards

Jonathan.

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Re: Phone is dead

Hi Jonathan,

 

Thank you for keeping us posted. I'm glad that you've managed to get this resolved and that everything is back up and running.

 

Do drop us another line if there's anything further we can help with.

 

Thanks,

Rachael

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