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Phone fibre network

yateman
Joining in

on ‎15-06-2023 14:28

We are due to change our home phone to new system on the 30th June but will not be at home , what will we need to do 

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3 REPLIES 3

John_GS
Forum Team
Forum Team

on ‎15-06-2023 14:35

Hi @yateman 

Thanks for posting and welcome to the community.

Have you received your adapter and is your phone close to the hub so can be easily re-located? If not, then we'll need to reschedule it. 

If so, don't worry, it'll happen automatically 🙂

Best wishes.

John_GS
Forum Team


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yateman
Joining in
In response to John_GS

on ‎15-06-2023 16:08

I have not received my adaptor yet , but I shall not be around for a few weeks after the change over date , can I install on my return home at a later date 

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Nathan_B
Forum Team
Forum Team
In response to yateman

on ‎15-06-2023 16:16

Sure 😊 The switchover will still take place on the specified date. Once you are back home you can then plug in the adapter and the service will be ready for you to use.

If you need any further support regarding the switchover, you can find information on this here.

Regards

Nathan

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