Phone fibre network adaptor

[judysturley]

I have been notified twice that an adaptor has been sent out to me ( replied "RESEND" to original communication) but have still not received one. Changeover taking place 16th January. 

Please can you help.

[Zach_R]

Hi @judysturley,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear you're waiting on the delivery of an adapter. When did you last discuss this with the team? Did they confirm to you when one had been dispatched?

Thanks,

[judysturley]

I responded to first text on Friday saying not received and got second text on Monday again saying one had been sent but still nothing received.

Thanks

[Zach_R]

Hi @judysturley,

Thank you. If one was sent on Monday for you then it should be with you within the following 5 working days.

If it still hasn't reached you by January 16th then please let us know and we can go from there.

Thanks,
 

[judysturley]

Arrived and installed. Thanks

[Molly_T]

Hi Judysturley, thank you for returning to the thread to keep us updated!

Really pleased to hear it has now arrived and you are all installed. 
If you do have any further issues please come back again to let us know and we will do our best to help!

Wishing you all the best 🌞