on 02-08-2023 11:56
I have received a phone fibre adapter and looking at the installation instructions it will not work with the setup I have at the moment. The phone socket is in a remote location to the hub so is not a simple plug in solution as described in the instructions. The hub is close to the internal box and the phone cable is hardwired into this box and run to the existing phone socket. Can the phone cable be fitted with a phone plug that can be plugged into the new adapter? From inspection it appears that only 2 wires are used in the phone cable.
Any help or advice would be very much appreciated.
on 02-08-2023 12:42
Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.
VM should offer to do this free of charge for you as part of the switchover process.
Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)
Refer here
https://www.virginmedia.com/help/landline/switchover
Do I need to book a technician visit?
You’ll need to book a free technician visit if...
Alternatively, a cordless phone system allows you to use phones around the home with no wiring modifications or disruption. Plug the cordless base station into the VM hub and use the cordless satellite phones around your home as required. If you already have a cordless system, you may be able to add in another cordless satellite phone to the existing setup as/if required. If you needed to buy a cordless phone system, to avoid any rewiring work, this would be at a cost to you
on 02-08-2023 14:25
Hi Barry_P, thanks for the message and welcome back to the forums.
I am sorry to hear that there is an issue with the connections and the adaptor.
I will send you a private message so that this can be looked into further.
Kind regards, Chris.
on 03-08-2023 09:43
Hi Barry_P, thanks for the PM.
I am glad to see that this is on the way to becoming resolved.
Please let us know if you have any issues?
Kind regards, Chris.