Phone fault

[Kaladari]

Telephone and broadband stopped working at about 2pm.   Broadband is now working again but phone still has no dial tone and is not accepting or allowing us to call out.  We have recently received an adapter and a card telling us that the phone is due to change from normal landline to working from the hub but we have not yet had a letter to tell us when the date is.  Not sure if this is related to what’s going on at the moment. Any help appreciated.

[Alex_RM]

Hi Kaladari,

Thanks for posting and sorry to hear you're having some issues with the line.

I've had a look at things from our side, and I can see that an engineer is required to fix this.

Before I can arrange this I'll need to confirm a few details with you, I've popped you over a private message for this (purple envelope, top right hand corner)

Alex_Rm

[Alex_RM]

Thanks for sending your details over via private message 🙂

I've arranged the engineer visit for you, you can view the time and date of the appointment via your online account here

Alex_Rm

[Kaladari]

Clicking the link seems to take me to my account page, but don’t see how to find the engineer appointment information, not sure what I’m doing wrong.