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Paulnf
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Phone down

I am hoping that someone from Virgin is on here. My 89 year old Mother in Laws phone is down, just a buzzing sound. We cannot dial out and any one dealing in just gets ring tone and it rings out. This is a vulnerable customer who relies on the phone in case she needs help. I have tried to call to report it to no avail and I cannot log in to her account as she is a bit vague about passwords is there any way to get this reported as a defect please.

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Beth_G
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Re: Phone down

Hi @Paulnf,

 

Welcome to the Community Forums.

 

I'm sorry to hear that your Mother-in-law's landline is currently down, I can appreciate that it's important we get this resolved as soon as possible.

 

I'm going to send you over a PM so I can take some details from you and we can go from there.

 

Check out the purple envelope for a message from me

 

Beth

Paulnf
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Re: Phone down

Are there any other Virgin reps on here as Beth seems to be off shift, it’s getting urgent and my MIL is now scared to be alone as she has no way of calling for help and her alarm will not work

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