Phone does not ring

[dynawebb]

Our landline is not ringing when we are called - the caller hears the ringtone but we do not. If we pickup the phone we connect to the call but have no way of knowing that someone is calling us. Plugged into master socket and have tried alternativ corded handset direct to the socket

[Ashleigh_C]

Hi there @dynawebb

Thank you so much for your first post to our community forums and welcome to the team! It's great to have you here. 

I'm so sorry to hear you are facing this issue with your landline. 

I'm going to pop you a PM so we can take a closer look, please keep an eye out or the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you. 

[Ashleigh_C]

Hello again, 

Thanks so much for your private message and confirming your address, I have now booked you a visit for landline – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
 

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
 

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
 

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Thank you. 
 

[SimonSid75]

Hi

i have the same issue. i call my landline and can hear the call riniging through but handset does not ring. its connected to the hub using the connector provided and have checked the handset on a different line and works fine.

Ive had this issue previously and iafter no joy jsut stopped using the landline altogether

[goslow]

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@SimonSid75 wrote:

Hi

i have the same issue. i call my landline and can hear the call riniging through but handset does not ring. its connected to the hub using the connector provided and have checked the handset on a different line and works fine.

Ive had this issue previously and iafter no joy jsut stopped using the landline altogether

---

Have you just recently switched over to a phone connection via the VM hub?

[Joseph_B]

Hey @SimonSid75,

Welcome back to the Community Forums and thanks for the post.

What we would need to do for you is invite you in for a quick private message, I will be sending this to you shortly.

If you haven't used our private message function before you can access it via the purple envelope on the right hand side of your screen.

Speak to you soon. Joe

[debaat]

Hi,

I too have the same issue. I have switched home phone connection to the VM Hub today (12th April). When I ring my home phone from my mobile i can hear ringing on my mobile, but the home phone itself does not ring. Like the other subscriber, if I pick up the home phone while the mobile is still ringing, a call connection is made, and on my home phone I can hear my own voice speaking through my mobile. I do not think there is anything wrong with my home phone, as all was working fine yesterday.

Please help.

Adrian

[goslow]

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@debaat wrote:

Hi,

I too have the same issue. I have switched home phone connection to the VM Hub today (12th April). When I ring my home phone from my mobile i can hear ringing on my mobile, but the home phone itself does not ring. Like the other subscriber, if I pick up the home phone while the mobile is still ringing, a call connection is made, and on my home phone I can hear my own voice speaking through my mobile. I do not think there is anything wrong with my home phone, as all was working fine yesterday.

Please help.

Adrian

---

What sort of age is the phone?

Phones from the early 2000s and before may need an adapter with a 'ringing capacitor' inside to generate the ringing sound.

[debaat]

I have to confess that it is a very old phone that might well date back to the early 2000s if not before. Do you really think this could be the cause, because as I say yesterday it was working fine with the old connection?

Adrian

[goslow]

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@debaat wrote:

I have to confess that it is a very old phone that might well date back to the early 2000s if not before. Do you really think this could be the cause, because as I say yesterday it was working fine with the old connection?

Adrian

---

Quite likely. It is a common problem reported on here. For the purposes of a test ...

Do you happen to have an old ADSL microfilter laying around in a drawer at home somewhere (the type of adapter one had to connect to each phone socket in the days when ADSL was in common use)?

If so, try connecting that between the VM adapter and the phone (Hub>>VM phone adapter>>ADSL adapter>>Telephone)

The ADSL adapter contains the ringing capacitor. If the phone then rings, that is likely to be your problem.

If it works, you can get a replacement adapter with the ringing capacitor in

If the test with the ADSL filter works, you could consider a substative replacement via ...

Some people have reported success by replacing the VM adapter with this below (it is a generic device, other suppliers are available, 'RJ11 plug to BT socket adapter with ringing capacitor')

https://www.ebay.co.uk/itm/393200143905

No guarantees it will solve your problem though so keep that in mind if you decide to buy.

Alternatively, consider buying some new phones.

VM imagines that most people will now be using cordless phones, with the cordless base station plugged in to the back of the VM hub and cordless handsets used around the home where required.