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Geff74
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Phone disconnecting in middle of call

Hi can anyone help me please.

Our landline will disconnect part way through  call. This can be an outgoing or incoming call and is now getting very frustrating.

We have purchased a new landline phone to see if that was the problem......it clearly wasn't.

 

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Alex_RM
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Re: Phone disconnecting in middle of call

Hi Geff74,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you're having some issues with the landline, thankyou for testing another handset, I've been able to locate your account using your forum details and can't see any issues from our side.

 

I've arrange for an engineer to come and take a closer look at the line, you can view the time and date of your appointment via your online account here

 

Alex

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Geff74
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Re: Phone disconnecting in middle of call

Thanks for booking the engineer. When I do a service check on the landline it says that my line is engaged when it is not.

 

 

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Alex_RM
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Re: Phone disconnecting in middle of call

Confident the engineer will be able to resolve this for you 🙂

 

Let us know how the visit goes

 

Alex_Rm

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