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janetmaile
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Phone disconnected!

I switched from Talk Weekends to Talk Anytime then changed my mind, but virgin has disconnected my phone entirely. I re-ordered Talk Weekends in my account, but they've emailed me asking me to ring them.  When I do, I get a message that the call centres have been closed.  I can't get through on email or any other means.  What am I supposed to do?  A few days ago they texted me and asked me to fill in a form but as I don't have a Smart phone, it didn't appear as a form.

I am 71, self isolating and my mobile is Pay as you go, so cannot hold on for hours if I ever do get through to Virgin.  If my credit runs out, I have no means of getting assistance if I need it.

This is a highly irresponsible way of dealing with a vulnerable customer.

What can I do?

 

 

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Hetty_R
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Re: Phone disconnected!

Hi janetmaile, 

 

Welcome to our community forums! 

 

I am sorry to hear you've been having some problems with your telephone package, I would love to see what we can do to get this resolved and have sent you a private message.  Please look out for the purple envelope and reply when you can 🙂 

 

Look forward to hearing from you, 

 

 

 

Hetty_R
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