Menu
Reply
DorianKelly
  • 2
  • 0
  • 0
Joining in
218 Views
Message 1 of 2
Flag for a moderator

Phone dead, my wife dependent on helpline

Land LIne is dead, and Broadband intermittent. I have reset router, plugged phone in direct to socket. After VM conformed there was a fault I Booked engineer appointment, and it offered a date and time, and then said, sorry not available, and  so I tried a variety of dates but none available at all.  Put through to human help but gave up after half and hour of truly dreaful music, tried again and still waiting for person after another 20 minutes..  The online help is not helpful

My wife is vunerable and the phone is connected to an autodialler  physical home helpline for when she falls over. If its not working she could have serious problems. So how can I get help?

0 Kudos
Reply
Emily_G
  • 4.78K
  • 207
  • 285
Forum Team
Forum Team
204 Views
Message 2 of 2
Flag for a moderator

Re: Phone dead, my wife dependent on helpline

Thanks for the post Doriankelly and welcome to our community.

 

Have you managed to get in touch with the team since your post? 

 

If you still require some help escalating this I'll pop you over a private message now to pass security and do so.

 

Thanks, Emily.

0 Kudos
Reply