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Phone dead, but can't get through to arrange engineer visit

Our phone will ring, but there's no one there.  Discovered line dead for calling out as well.  Rang 150 from my mobile and the automated system assessed a problem on the line and the need for an engineer, said it would connect me to someone to arrange it, then offered to text link (which I didn't need, already having done everything online possible), before terminating the call.

I understand that many call centres are closed, but this is very frustrating.  There's no other way to book an appointment with an engineer at present (or so the website suggests).  I'd appreciate any suggestions about how to deal with this.

Thanks for any help you can give.

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Re: Phone dead, but can't get through to arrange engineer visit

Good morning @Harkaway 

 

I am sorry to hear that you have had these issues with your landline. 

 

Can you confirm for me, are there any known issues listed on the service status page?

 

Are you able to let us know is your landline connected via the hub? 

 

Kind regards,

Zak_M

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Re: Phone dead, but can't get through to arrange engineer visit

Thanks for the quick reply.

No, there are no service issues tagged on the Faults page.  And my phone doesn't go through my hub as far as I know.  A few months ago my Superhub was upgrade to the "3" version, but that had nothing to do with the phone.

Just to make clear, When I rang 150 from my mobile, the menu system/autobot? took me through an assessment of my phone (said it was running a check) and said I needed a engineer.  This was not the response when I tested it through the faults page.  However, something is definitely wrong.  Oddly, the phone rings, my phone can say who is calling, but there is absolutely nothing coming through and I can get no dial tone if I wish to make a call.  It is a fault on the line as it happens with all our connected phones.

I'll look forward to hearing what you suggest.  Thanks for your help in this matter.

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Re: Phone dead, but can't get through to arrange engineer visit

Thank you for providing me with that information, 

 

I have used the information you have provided when signing up with the forums, to book the next engineer visit, this will be on Monday the 2nd of November between 12-4. 

 

If this time or date isn't suitable please do let me know and I can reschedule this for you. 

 

Kind regards,

Zak_M  

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Re: Phone dead, but can't get through to arrange engineer visit

Hi Zak,

Thanks for being so helpful.  Unfortunately because of teaching schedule, Monday 12-4 won't work.  After 4 is okay, as is all day Tuesday, Wednesday or Friday.

I'll look forward to seeing what sort of magic you can work!

I really appreciate your help with this.

 

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Re: Phone dead, but can't get through to arrange engineer visit

No problem at all, 

 

I have booked it for the same day between 4 - 7. 

 

Kind regards,

Zak_M

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Re: Phone dead, but can't get through to arrange engineer visit

Zak,

You're a star.  Thank you so much for persevering with me and arranging this.

Appreciatively yours!

Harkaway

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Re: Phone dead, but can't get through to arrange engineer visit

No problem at all. 

 

Glad I can be of assistance.  If we are able to offer any additional help please do let us know. 

 

Kind regards,

Zak_M 

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Re: Phone dead, but can't get through to arrange engineer visit

Thanks so much for your intervention. I think this escalated the problem being dealt with at a local level and was able to cancel the engineer as the fault got fixed elsewhere earlier.

I really appreciate your help.

Harkaway
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Re: Phone dead, but can't get through to arrange engineer visit

We appreciate you taking the time to post this 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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