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Phone dead.Status says OK..

Tuning in

A relatives land land line has been dead for almost a week.The service status says there is no problem.It is not connected to a modem.The phones have been checked by sustitution.I managed to contact the call centre three days ago and was told that a technician would call but I have been unable to contact them again.The number I was to told to ring only gives a recorded "We are checking" message.The internet and TV are fine.


Forum Team
Forum Team

Thanks for your post on our Community Forums @BT38, and a very warm welcome to you!

Sorry to hear of the issues with the landline services of your relative.

I'd be happy to take a closer look into this for you, to see if there's anything further we can advise.

Check out the envelope in the top right hand corner for a private message from me.

Kindest regards,