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Fink81
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Phone cut off

Hi, Virgin came to repair my neighbours phone on Monday but whilst doing so cut mine off! Can’t get hold when ringing from mobile and Costing a fortune to ring and keep getting transferred on app chat by them. I just need an engineer as you can see outside where they have cut my line. 

thanks

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David_Bn
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Re: Phone cut off

Good Morning Fink81,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see of the mistake that's been made in regards to the phone line.

 

I can see that you've been able to discuss your account this morning via our webchat team, have you been able to book the engineer through this conversation?

 

Kindest regards,

 

David_Bn

 

 

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