Hi all. I have vm phone and where the cable comes into the property we have managed to pull the wire from the box before it goes into the actual phone box. If i replace the wire from the outside brown box can I put the cable straight into the virgin media box. ( where the phone cable comes out from)
And which cables go to which points.. we have 2 cables at the outside box.
Can we please confirm if you're advising us that the damage has created a fault with your service? We're the only ones liable to work on our equipment and if any third party work has been done any fault call-outs from then may be chargeable.
Hi Emily. We've had some work.done..and originally virgin (ntl) fitted the wire where my mother didn't.want it.. so.when we have moved the wood off the wall.the wire was screwed to.that..that is where the damaged wires have happened..