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Phone call charge

Joining in

I was told I will be contacted within 48 hours and it has been nearly 2 weeks. I can't keep finding a way to contact virgin media customer service. I was charged over 200 for my bill. It is ridiculous and I can't always find time to contact customer service. I was charged for multiple calls I never made to an unknown number which doesn't even seem like a real number.


Forum Team
Forum Team

Hi eelm08, 

Thank you for your post and welcome to our forums 🙂 

I am sorry to hear you have not had your call back, we cannot arrange for this. We can try to help with your landline issue.

Can you please give us some more info and we will do our best to help from here, how long ago did you have the charges, and is your landline plugged in?


I was billed on the 20th of September but was charged were for 16th to the 17th of September for the same number which is removed. It was 6 calls to the same number over 2 days which I never made.

[MOD EDIT: Number has been removed from this post]

Thank you for your reply, I will need to look into this further.

I will pop you over a PM keep an eye our for the purple envelope 🙂