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scottyvn1
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Phone cable needs moving

Hi all,

My phone recently stopped working and after some detective work, I found the cables were hanging out of the exterior phone box. I contacted Virgin and arranged for an engineer to come and fix the phone, but they never showed up.

Since then, we've had some work done to the outside of the house and I need the phone cable moving. How do I go about contacting Virgin, I don't seem to be able to get anyone on the phone and their website just sends you in circles.

Any help, much appreciated.

Scott 

 

 

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Gareth_L
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Re: Phone cable needs moving

Hello scottyvn1

Sorry to hear about the phone not working

I am more than happy to take a look at this and arrange relocation 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Re: Phone cable needs moving

Hello scottyvn1

Thanks for passing security 

I have booked an engineer to come out for the 1st available appointment we have 

You can check this through your online account . it is possible to reschedule if the time is not suitable 

Can you please let us know how the visit goes 

Gareth_L

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