Virgin Media Community

[Leof]

I have been sent several emails and 2 letters telling me about the change over to the phone service but have not recieved the adapter, the latest letter says " we have been trying to contact you but can't get through". The change over date is 11 April 23.

Could it be arranged to get an adapter by that date?

[Ashleigh_C]

Hi there @Leof 

Thank you so much for your post and welcome back to the community forums, it's great to have you on the team. 

I am so sorry that you have faced this issue with your phone switch over, I'd be happy to arrange an adapter to be delivered via a PM. 

I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.