Hi Kayakmoose,
Thanks for using the forums to get this issue looked into, I'm sorry you're having this peculiar issue with your phone line.
The reason why i'm saying its peculiar is because I've taken a glance at your services and you should have had a cable given to you when you were installed.
Can I ask, when you were installed, was it a self install or a manned install?
We don't have an answer for you at the moment, but we're on the case and will get back to you as soon as we know more information on how to resolve this for you.
Thanks for your patience with this, we'll try our best to get this sorted for you don't worry.
Thanks,
Megan_L