We've received an email, letter and text saying our phone service will soon be changed to use a fibre network. The letter claimed our hub would need to be replaced but the text and email said an adapter would be sent to us. We have a 'master' phone in the hall as well as 2 extensions in different bedrooms and the hub is in another room (not near any of the phones). The letter told us to call 150 if we needed a free technician to help us.
I did this last night but had great trouble choosing an option to let me speak to someone. However, I finally managed to speak someone who said she was having trouble with her system and kept putting me on hold. After an hour or so she said it would be better if we ended the call and she would call me back within 30 minutes. I'm still waiting on the call back almost 24 hours later!
My husband is nearly 80 and has medical issues and I'm not sure whether we need a new hub or just an adapter and how to get the phone in the hall connected to the hub without a wire trailing through the hall (the wire isn't long enough and would be a trip hazard anyway). We would not want the master phone in the room that houses the hub.
Can I please arrange here for some help from an engineer?