Phone No Longer Working

[djrock]

Hi, I can no longer make phone calls, all I get is a automated message saying Welcome to Virgin Media.

I don’t remember getting anything with a fibre switchover date. I currently have a Super hub 2 but I do have a Hub 3 which was sent out with my V6 box a few years ago. Will I be able to use it? If so can the Forum team activate it or do I need to call VM?

Thankyou

[Alex_RM]

Hi djrock,

Thanks for posting and welcome to our community 🙂

I've been able to take a look at things from our side, so I can go through this in more detail I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm