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PaulDL
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Phone NOT working--AGAIN!!

Phone NOT working--AGAIN!! (Monday 18th January 2021)

Same as a week ago-then it was dead -for 5 days. When the engineers arrived(last Wednesday) he declared ''it was a problem in the local area.''.. When I asked why the internet 'service outage/check-Virgin page' kept saying- ''no probs. in your area'.. He stated that that system is not updated. What a pathetic service from Virgin. And to compound their incompetence-they ask to ''phone in to report the problem- with NO phone working.''.-.Duh, seriously?! (by the way I do NOT have a mobile phone)

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Emily_G
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Re: Phone NOT working--AGAIN!!

Thanks for the post PaulIDL.

 

We can see an area fault which may explain your current experiences. I'll include the information below for you.

Reference: F008749490

Estiated repair time: 19/01/2021 16:00:00

 

Thanks, Emily.

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