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Phone Migration - Relocate

Dialled in

Hello, so my phone service has been migrated to the all-new VOIP, and it's been an absolute nightmare. 

My VM hub is located in my bedroom and phone service was downstairs near the entrance of the house. Now, I've had to move the phone to the bedroom which is very inconvenient. 

Can I please book a technician so I can keep the phone where it's always been; downstairs? I won't be able to relocate the VM hub as I've got a mesh system and it would literally mess everything up.

Someone, please help me out.



Alessandro Volta

Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.

VM should offer to do this free of charge for you as part of the switchover process.

Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)

Refer here

Do I need to book a technician visit?

You’ll need to book a free technician visit if...

  • You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
  • You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
  • The Hub and your home phone can’t be placed near each other.

Alternatively, a cordless phone system allows you to use phones around the home with no wiring modifications or disruption. Plug the cordless base station into the VM hub and use the cordless satellite phones around your home as required. If you already have a cordless system, you may be able to add in another cordless satellite phone to the existing setup as/if required. If you needed to buy a cordless phone system, to avoid any rewiring work, this would be at a cost to you

Forum Team (Retired)
Forum Team (Retired)

Hey @farhanAli20,

Welcome back to the Community Forums and thanks for the post.

I'm sorry to hear about the issues caused by the migration to our new phone system, I can certainly book in a technician to come out to the property and assist you with this, for me to do so I will need to confirm some information from you in a quick private message.


Hello, thanks for your reply.