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XtremeTi
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Phone Line - Random Drop out now Down with No Dial Tone

As of last night the phone line is completely dead with no dial tone.

Problems started from last Wednesday, the phone would ring displaying no caller ID then stop, on the odd time i could get to pick up in time, the line was silent and after hanging up and attempting 1471 there was no dial tone, after waiting a few minutes and getting a dial tone when calling 1471 the service recalled the last incomming call from monday. As a check I pluged in an old style wired phone and did get a dial tone but was crackly and unstable.

Help on this matter would be much apprecated.

Regards

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Sofia_B
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Re: Phone Line - Random Drop out now Down with No Dial Tone

Hi @XtremeTi

 

Thanks for your post 🙂 

 

I'm very sorry to hear this, I appreciate this is frustrating and we apologise for any inconvenience caused. 

 

Are you experiencing issues with the service elsewhere? Or is this just with the connection to the landline? 

 

Thanks, 

Sofia
Forum Team



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XtremeTi
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Re: Phone Line - Random Drop out now Down with No Dial Tone

Hi Sofia

Just with the land line (TV & Broadband is OK)

Regards

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Gareth_L
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Re: Phone Line - Random Drop out now Down with No Dial Tone

Thanks for explaining XtremeTi

We may need to arrange for a Technician to attend 

I will need to send you a private message to pass security to be certain 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Re: Phone Line - Random Drop out now Down with No Dial Tone

Hi XtremeTi

Thanks for those details 

Can you please let us know how the visit goes 

Gareth_L

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Gareth_L
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Re: Phone Line - Random Drop out now Down with No Dial Tone

Hello XtremeTi

Just a quick message to check on how todays visit went

Are you able to make a call with no issues 

Gareth_L

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