Phone Line Fault

[greebo74]

I'm unable to make or receive calls on my phoneline. It's been switched to fibre and was fine, but is now not working. I am 89 and have a redcare pendant so I need to get this working asap. Can anyone help?

[John_GS]

Hi @greebo74 

Thanks for posting and welcome to the community.

Sorry to hear of the phone line issue. Can you confirm, is the phone plugged in via adapter/directly, to telephone port one on the router?

John

[greebo74]

Hello John, yes it is, the installation is exactly how the engineer left it.

[John_GS]

Thanks for coming back to us. The hub has been up for thirty days. Can you unplug the router for me, leave it two minutes. Then replug it in? 

Best,

[greebo74]

Thankyou John, the reboot has done the trick. I just needed my daughter to do this as I am not mobile enough to get to the power switch. Will this be a constant thing to have to do? My concern is that as I have a pendant lifeline this new fibre line will in practice not be compatible with my needs. Can you advise please?

[Joseph_B]

Hey @greebo74,

This should not be a common occurrence only if a fault occurs with the connection which is unlikely, if this does happen again do let us know here and we can have a check into your systems a bit further to see if there is something else causing this.

Joe

[greebo74]

Thank you Joe