on 12-09-2023 15:41
I'm unable to make or receive calls on my phoneline. It's been switched to fibre and was fine, but is now not working. I am 89 and have a redcare pendant so I need to get this working asap. Can anyone help?
on 12-09-2023 15:45
Hi @greebo74
Thanks for posting and welcome to the community.
Sorry to hear of the phone line issue. Can you confirm, is the phone plugged in via adapter/directly, to telephone port one on the router?
John
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on 12-09-2023 17:47
Hello John, yes it is, the installation is exactly how the engineer left it.
on 12-09-2023 18:08
Thanks for coming back to us. The hub has been up for thirty days. Can you unplug the router for me, leave it two minutes. Then replug it in?
Best,
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on 14-09-2023 11:11
Thankyou John, the reboot has done the trick. I just needed my daughter to do this as I am not mobile enough to get to the power switch. Will this be a constant thing to have to do? My concern is that as I have a pendant lifeline this new fibre line will in practice not be compatible with my needs. Can you advise please?
on 14-09-2023 11:13
Hey @greebo74,
This should not be a common occurrence only if a fault occurs with the connection which is unlikely, if this does happen again do let us know here and we can have a check into your systems a bit further to see if there is something else causing this.
Joe
on 15-09-2023 11:35
Thank you Joe