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Phone Line Change Over

Grandaughter84
Tuning in

Hello

I've received the following message on behalf my 91 year old Grandad.

Hi, on 15th September 2023 your home phone service will switch to our fibre network. Check the letter or email we sent you for more information.

Just curious, he has a phone and TV package... no internet and his TV is on the old TiVo box system. He has no wish for WiFi installation.

He's wondering how will this work for him?

14 REPLIES 14

Hey Harley2017, thank you for reaching out and I am sorry to hear this.

Please can I just confirm if you can remove it off the wall for example?  Thanks 

Matt - Forum Team


New around here?

Yes, remove the socket ( when next decorating) and disconnect the old phone line. But still very unhappy about being forced into moving my phone from its current location to the router!!!

I am sorry to hear this, but if you wanted to remove it then yes that would be fine.

However it's up to you if you want to remove it or not. Thanks 

Matt - Forum Team


New around here?


@Harley2017 wrote:

Yes, remove the socket ( when next decorating) and disconnect the old phone line. But still very unhappy about being forced into moving my phone from its current location to the router!!!


Matthew_ML has forgotten to mention that VM should offer to modify your home phone wiring to allow you to use your existing sockets in conjunction with the VM hub connection for the phone. They should do this free of charge as part of the switchover process. Usual cut/paste reply to this kind of query is ...

Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.

VM should offer to do this free of charge for you as part of the switchover process.

Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)

Refer here

https://www.virginmedia.com/help/landline/switchover

Do I need to book a technician visit?

You’ll need to book a free technician visit if...

  • You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
  • You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
  • The Hub and your home phone can’t be placed near each other.

As mentioned we do this above, so if this is something you want please do let me know. Cheers 

Matt - Forum Team


New around here?