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Phone Landline disconnected 27th March

Joining in

My Phone Land line has been disconnected since 27th March and now having trouble trying to arrange for an engineer to visit to perform the migration.  Tried using the website to create an appointment but just goes around in circles.

Can you help ?


Forum Team (Retired)
Forum Team (Retired)

Hey mark_ascott1961, thanks for joining our help forums and for your first post.
A warm welcome from us in the community! 🙂

We're sorry to hear of the issue with your landline being disconnected, we're here to help.

Firstly, can we please ask if you've received any communication from us via email or letter in regard to a change of service in your area as seen here?

We'll be able to assist further with this appointment you're looking to book, apologies for the errors you've faced when tried to do this online.

To enable me to help, I will send you a PM here shortly.

Please, check the top right-hand side of our page to find a purple envelope.
Click on this and you'll see my message.

Forum Team

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