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Phone Landline Not Working After Area Power Cut

Mint2323
On our wavelength

Hi,

Our phone landline is not working at the moment, we had area power cut yesterday and since then its been dead.

All other services we have with you came back straight away (TV, Broadband).

This has happened before and its extremely annoying, sometimes it returns like magic very quick and other times it can take a few days.

Not sure if the local fuse box for our area needs a switch on?

14 REPLIES 14

spannerman
Tuning in

Hi, yes landline has been off since yesterday ( 04/05/23 ) and is still off today, status says no fault in LU4 area, don't know what to do now.

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @Mint2323,

Welcome back to our Community Forums! Thank you for your post and I'm sorry that you're having some issues with your landline due to a power cut!

I'll be more than happy to look into this further for you to have a technician appointment arranged if needed to have this rectified for you as soon as possible.

I'll send you a Private Message to confirm a few details. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you're having issues locating this. I'll be in touch soon.

Thank you! 

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @spannerman,

Welcome back to our Community Forums! Thank you for your post and sorry to hear that you're having some landline issues at the moment as well!

I've taken a look at our systems and I can see some issues with your landline connection. In order to look into this further, I'll need to send you a Private Message. 

Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you're having issues locating this. I'll be in touch soon.

Thank you! 

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @Mint2323,

Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for your landline issue – you can check and amend the date and time of your appointment via your online account.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Please keep us updated on how your appointment goes and if you need any further assistance.

Thank you.

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @Mint2323,

Thanks for coming back to me via Private Message. Glad to hear that I've been able to assist and that you're happy with the appointment date and time.

Please let us know how your appointment goes and if you need any more help or assistance.

Thanks! 😊

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @spannerman,

Thank you for coming back to me via Private Message. I'm glad that I was able to assist you with this issue further and clear some confusion surrounding your appointment. 

Please let us know if there's anything else we can do to help, and keep us updated on how your appointment goes.

Thank you! 😊 

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


spannerman
Tuning in

Thanks, will keep you updated. Paul

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @spannerman,

Thanks so much! We're here if you need us. 😊

Thank you!

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


spannerman
Tuning in

Hi, as I expected the engineer appointment hasn't been kept, there's no chat facility on the web site and I don't particularly like talking to customer services.