Virgin Media Community

[joanwhalen]

An engieer came last month to move the phone line over to fibre via the router.

But due to some changes with the name on the account he was not able to complete the work

I was told that it would just be a few days and i could just pulg my home phone in the the cables he left in the back of the router.

But its still not working and i am worried that my old phone line will stop working

Any idea's 

Joan

[Zoie_P]

Hi joanwhalen,

Thank you for your post and welcome to our forums 🙂 
I am so sorry about the issues involving your phone line migration, I can take a look into this for you. I will pop you over a PM to get some details 🙂

Just keep an eye out for the purple envelope.
Zoie