Phone Fiber Changeover

[daengland]

Hi. My changeover date was Nov10th. At that point line was dead. Put the adaptor in place and line still dead. Been like it for nearly a week. Just tried switching back and still dead. I can't find original letter so do you have a link where I can check my postcode changeover?

[John_GS · Accepted solution]

Hi daengland

Thanks for posting and welcome back to the community.

I am sorry to hear of the phone line not working - just to confirm you are connected to one of the PHONE ports on the router? Not the Ethernet port? 

Best wishes,

[daengland]

Well I never! The picture on the card that was sent clearly showed the Yellow port at the top of the router. All running now. Thanks

[Adri_G]

Hey daengland, thanks for this reply and for confirming your landline is now well connected and working as normal.

We're sorry for this confusion caused with the ports to use, please feel free to give us a shout here at the forum in case you need more help or advice in the future.
Always eager to assist you 🙂