Hi DColley,
Welcome to the Community Forums and thanks for your first post.
I'm sorry to hear currently have no dial tone on your landline and to know this seems to occur frequently, I can appreciate it must have been even more frustrating waiting on hold to speak with the team about this.
I've been able to locate your account and can see that your landline service is showing as unreachable. I'm going to pop you over a PM now so I can look into this further for you.
Kind regards,
Beth
Beth