Phantom call charge

[billkilv]

I've just noticed an upcoming charge for 26p to a number I've never called.

A quick search on the internet shows this as a likely scam. the number is 0123 000 0000

Can this be blocked and refunded?

[nodrogd · Accepted solution]

If it is on your bill it is an OUTGOING call, so is not a scam. However, it is a common number that is dialled as a result of a fault on your line. Not only will you need a refund, the line also needs checking for faults or it is likely to happen again.

[Ilyas_Y]

Hey there @billkilv, thanks for reaching out to us.

Any charges on the bills for calls would be an outgoing call as @nodrogd has mentioned.
Has this happened previously or is this the first time?
Let us know.

Kind regards.

[billkilv]

Hi

First time ever. Just to note that I was recently put onto the internet connected phone following a cable fault.

Thanks

[Ilyas_Y]

Thanks for the reply @billkilv, I will look in to this for you.

Watch out for the purple envelope inviting you in to a private message.

Kind regards.

[Ilyas_Y]

Thank you for speaking with us today.

I'm glad we were able to find a resolution for the matter in question and also set up arrangements to prevent this from happening again.
Let us know how it goes with the appointment 🙂

Kind regards.

[billkilv]

Will do, thanks
BW

[Ilyas_Y]

We'll be here 🙂

Kind regards.

[Ilyas_Y]

Hi there @billkilv.

Thank you for speaking with us today.
If you have anymore queries regarding what we have discussed today - feel free to reach out to us for more information and we will assist!

Kind regards,
Ilyas.