Hi, i have just been switched from the traditional land line to VOIP, for some reason every 50 minutes my answerphone records a missed number but it doesn't ring, it all working correctly receiving and calling ok apart from the Phantom calls, I have looked at all other appliances to see if this could be triggering the phone ie alarms cctv and heating , any ideas , I have called Virgin but the guy on the end of the phone couldn't care less!
Thanks for taking the time to raise your query regarding your landline, it's certainly a strange one!! Welcome back to the forums.
From looking at your account it doesn't show your current landline connection as being set up to be used with your Hub? Is this the changes that have been made to your landline? If so, when was the change completed?
From looking there aren't any issues with the landline or your broadband connection that would explain this.
Hi there did you get to the bottom of why phone's ringing ever 50 minutes once then cuts off as we have just switched over to VoIP and we are getting the same issue and virgin say its the bt phone tried new non bt phone and same issue thanks in advance
A warm welcome and thanks for posting on our community page. We do apologise about the strange happenings with your phone and the random call every 50 minutes.
Remotely checking our systems from our end, you are not yet ready to change over to VOIP. We are migrating customers over area by area and you are not ready for this service currently. Who advised you to plug your line in to the back of your hub?
You are currently still on our copper line so your handset should be plugged into your master socket not your hub.
Can you please make sure your landline is plugged in to your master socket on the wall and let us know if you have any dial tone and the random calling stops.