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Persistent noisy Home Phone line

I've just booked yet another engineer visit for Friday 14th.

This will be about the fourth visit in as many months for the same problem. Unfortunately, I cannot contact VM by email (for example) to ask them not to send an engineer without knowledge of the history of this.

The last engineer said that an external network engineer would have to run new cables, so I don't want an 'internal' engineer coming.

How do I contact VM to explain this?

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Re: Persistent noisy Home Phone line

You Cant, a service technician has to escalate the job to a network engineer, there is no way to skip a stage

I work for Virgin Media and my posts are my own opinions
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Re: Persistent noisy Home Phone line

Hi there @los_alamo 

 

Thanks for your post. Sorry for the delay in response, we are very busy at the moment and doing all we can to get to each customer ASAP. 

 

Sorry to hear you've been having repeated faults on the line. How did the visit on Friday go? Let us know how things are today and well go from there 🙂 

 

Thanks, 

 

 

Hollie - Forum Team


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Re: Persistent noisy Home Phone line

Hi Hollie

Thanks for picking this up.

There was no improvement afetr the engineer's visit on Friday, so I have lodged a complaint via the VM website, as this has dragged on for so long.

Regards

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Re: Persistent noisy Home Phone line

Hi los_alamo,

 

Sorry for the late reply,

 

Can you please confirm if you've tested another handset?

 

Alex_Rm

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Re: Persistent noisy Home Phone line

Hi Alex_Rm

Yes, I have tried another handset.

The engineer who came on 14th (who had been given no info on the history of this fault!) said that he thought the cable entering my house was faulty, and that a network engineer would need to replace it. I've heard nothing since.

The complaint that I logged online has not been responded to.

los_alamo

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Re: Persistent noisy Home Phone line

Hey los_alamo,

 

I have raised this with our network faults team to get this looked into further and the team should be in touch with you in 24 hours with an update or to let you know the issue has been resolved.

 

Regards

Steven_L

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