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Suzanne123
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Permanently withold number and ex-directory

I am new to Virgin and when I ordered the phone I asked for my telephone number to be withheld on a permanent basis and my telephone number to be ex-directory. I have rung Virgin's call centre 3 times and nobody seems to understand what I am talking about even though I have explained that it clearly states on the Virgin website that 'To permanently withhold your number, our Customer Service team can help you set this up'. I tried raising a complaint and nothing has happened from this either. Does anyone know what I can do please?

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Beth_G
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Re: Permanently withold number and ex-directory

Hi Suzanne123,

 

Welcome to the Community Forums! Thanks for posting.

 

I'm sorry to hear you've had a lot of trouble trying to make your number Ex-Directory and to have a permanent withheld number. This is something which we can certainly help with so I do apologise if you were advised otherwise.

 

I've popped you over a PM so I can take some details and look into this for you.

 

Beth

Beth
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Suzanne123
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Re: Permanently withold number and ex-directory

Thanks Beth - what is a PM and where do I look for it?

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Beth_G
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Re: Permanently withold number and ex-directory

Hi Suzanne123,

 

It's just a private message from me - you'll be able to find it over at the purple envelope in the top right corner 🙂

 

Let me know if you have trouble finding it.

 

Thanks,

 

Beth

Beth
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