Virgin Media Community

[lewis-brooks]

I have been trying for weeks to have this feature installed on my landline. I have been told that this feature cannot be installed on my phone but no reason given.  My phone is connected to my router(VOIP) and I have seen replies on this forum that it can be done.

My question is can it be done or not? as the URL below applies it can

https://www.virginmedia.com/help/home-phone-withholding-my-number

[lewis-brooks]

Any mods able to help out please? 

[DJ_Shadow1966]

Hello

As the VM forum staff deal with oldest posts first may take a several days to get around to your post, please bare with them.

Regards Mike

[Emma_C]

Hi Lewis-brooks, 

Really sorry for the trouble you've had getting this sorted and for the delay in getting back to you. 

I can assure you it's not the level of service we aim to provide and it's disappointing you've not had the best experience this time round. 

Has this been sorted since you posted?

If not let us know and we can advise further from here. 

Thanks. 

[lewis-brooks]

Hey

@emma_c no it's not been sorted sorry to say. 

[lewis-brooks · Accepted solution]

Further to my previous reply the Virgin Media compliants team have actioned this and its now working.

Question is Why do the telephone agents refuse to enable this service or deny it can be done?