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Bedford-one
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Permanently withhold number - removal

Hi,

I want to remove the withheld number feature from my line, as explained on the VM website I called customer services, but was past from pillar to post. After speaking to 4 people I was told no such feature exists, then they said it did but was impossible to remove and I had to dial 1470 before each call.

how can I get this feature removed ?

thanks

 

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Megan_L
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Re: Permanently withhold number - removal

Hi Bedford-one,

Thanks for using the forums to get this feature removed, I am sorry that you haven't had the help you needed from the customer services for this. I can confirm we can deal with this here after passing data protection questions in a PM, which I will send now 🙂

Speak soon!

Megan_L

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Megan_L
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Re: Permanently withhold number - removal

Hi Bedford-one,

Thanks for chatting with me in our PM, I have successfully removed the feature for you as requested 🙂

If you want to try it out and let me know if there's a problem then please do!

Thanks,

Megan_L

Bedford-one
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Re: Permanently withhold number - removal

Hi Megan_L,

It’s working now.  Thank you for fixing.

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Megan_L
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Re: Permanently withhold number - removal

Not a problem, Bedford-one,

If you have any future issues you where where we are to get some help 🙂

Have a lovely week and weekend.

Stay safe.

Megan_L

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BJV
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Re: Permanently withhold number - removal

Hello. Please can you help me to have this feature removed from my elderly sisters virgin media line. She is elderly and yesterday both me and her spent more than one hour on the phone to virgin media doing stupid things, like can you call your mobile number, whilst we were talking to the virgin media specialist! Eventually, we were passed on to the technical team, no less, who after a lot of toing and froing said there was nothing wrong at virgin media and problem must be our phone and that we must take our phone to a shop and have it unblocked!

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Alex_RM
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Re: Permanently withhold number - removal

Hi BJV,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry you've had some trouble trying to get the number withheld feature removed.

 

I've popped you over a private message so I can take a closer look at this for you. (purple envelope, top right hand corner)

 

Alex_Rm

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sloop59
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Re: Permanently withhold number - removal

I would like to be able to get this removed as well if you are abe to assist.

 

Thanks

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Chris_W1
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Re: Permanently withhold number - removal

Hi sloop59, thanks for the message and sorry to hear that you are having issues with this. I will send you a message so that this can be looked into further for you. Chris 

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