My Mum has renewed her contract and for some reason they have removed the permanently withhold home number suppression feature. I have called 3 times and each time I'm assured that they have reapplied the permanent number suppression option but I have checked and my Mum's home number is still showing when she makes calls.
It previously took Virgin 6 weeks (and numerous phone calls and emails) to apply permanent number suppression to my Mum's account. I really cannot face a repeat of this.
My Mum is a vulnerable pensioner and I don't want her subjected to cold calls/potential fraud by having her home number visible to all.
Can a member of the team that sorted this out previously please assist again?
Thank you in advance.
