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Callista
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Permanent Number Withhold Help Please

Hi

I used to have my ex directory number on a permanent withhold but since I upgraded my call package it has been removed.  I have tried the call centre on numerous occasions but nothing is being done as they can't understand me.

Are you able to help please?

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Corey_C
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Message 2 of 14
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Re: Permanent Number Withhold Help Please

Thanks for your post and welcome to the Community Forums, Callista,

 

I've sent you a private message to confirm your account details to be able to look at your landline services.

 

Cheers,

Corey C

Corey_C
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Re: Permanent Number Withhold Help Please

Thanks for your private message and clearing data protection, Callista,  

 

The number withheld feature has now been added for you. It can take up to 24 hours. Let me know how it goes.

 

Cheers,

Corey C

Callista
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Re: Permanent Number Withhold Help Please

Thank you for your help Corey, I really appreciate it.

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Corey_C
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Re: Permanent Number Withhold Help Please

You're welcome. Happy to help.

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Jane50
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Message 6 of 14
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Re: Permanent Number Withhold Help Please

I have phoned Customer Services three times and requested permanent number withhold be put back on my account after it was removed when other changes were made.  I'm always told no-one is available and someone will phone back which they never do!!!  The website says to phone Customer Services but that's obviously a waste of time - nearly 2 hrs last time I rang!

Can you help please?

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Jane50
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Re: Permanent Number Withhold Help Please

I had the same problem!  Why don't they understand what we are asking?  It's listed as a feature customers can request from Customer Services so why don't Customer Services know about it?

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Zak_M
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Message 8 of 14
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Re: Permanent Number Withhold Help Please

Good morning @Jane50

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your landline. 

 

Are you able to let me know if you have had this active before or is this the first time its been active?

 

Kind regards,

Zak_M

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Jane50
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Re: Permanent Number Withhold Help Please

Hi,

It was active for many years while I just paid for calls as I used made them.  Then I changed to talk evenings and weekends and it was taken off.

Regards

Jane

 

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Zak_M
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Message 10 of 14
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Re: Permanent Number Withhold Help Please

Thank you for coming back to me Jane50. 

 

No problem, I will pop you over a PM so that I can get some further information. 

 

Kind regards,

Zak_M

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