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BJ46
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Permanent Number Withhold (1470)

Made new agreement recently and 1470 no longer working - co-incidence?

From current Home Phone Features web pages

"Permanent Number Withhold (1470)

Keeps your number private - every time you make a call. Ask our customer care team to set it up for you (even if you're ex-directory). If you do want to leave your number, dial 1470 before you make the call."  

After several hours phone and text today  message via agent from manager  - feature is unavailable and web site is not updated yet

How professional is this?

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goslow
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Re: Permanent Number Withhold (1470)

I think this was mentioned recently in a post here

https://community.virginmedia.com/t5/Home-Phone/Phone-Permanent-Number-Withhold/m-p/4674693

although the VM forum team did agree to double check if it was an area-specific thing. No final outcome posted on the forum though.

David_Bn
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Re: Permanent Number Withhold (1470)

Good Evening BJ46,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see there has been some confusion caused over the availability of the 1470 feature on your landline services.

 

I'll be happy to resolve this for you, please check out the purple envelope in the top right hand corner for my private message

 

Kindest regards,

 

David_Bn

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David_Bn
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Re: Permanent Number Withhold (1470)

Just a quick update for any of our keen readers

 

We've been able to have this resolved for the customer and @BJ46 has been able to confirm with me that this is now present

 

Kindest regards,

 

David_Bn