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Panasonic DECT Phone

Fibre optic

My KX-TGA651E phone works properly on outgoing calls but in incoming calls, I can't hear the caller but they can hear me and I get an echo of my own voice.  My other Panasonic phone works perfectly.

Any ideas?



Check the set-up menu, on some phones you can adjust the volume of the received call, it might have been

upset and turned down too low to receive properly.

I've done that - plus I've unplugged evertthing overnight and re-registered the phone.  It's only a problem on incoming calls.

If it's a handset phone, is it on its correct base? As you have another Panasonic phone

The first phone is on the original base (both 15 years old).  This one is another Panasonic phone but a different model - usually they'd all be compatible and it is to the extent that the base recognises it.  The base also allows incoming and outgoing calls but the incoming calls have no audio.

I'm wondering if the new Virgin Media phone system has put a spanner in the works.

The problem with different bases/handsets is that they may not be coded between the base/handset if they are of a different version

if they were universal, it would mean that you would be able to use a neighbour's phone connection to make calls.

Manual for the version you have 

I think I'm headed to replace the whole kit and caboodle.

Very Insightful Person
Very Insightful Person

Before spending a lot on a new system check if the issue still occurs with a single corded handset plugged into the master socket/hub depending on which system you are on.


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Very Insightful Person
Very Insightful Person

Always worth replacing the batteries.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Thank goodness I didn't buy a new set of phones. The working phone has developed the same fault - tried a corded phone in the main VM box - same problem. So, it's a VM issue after all.

The bizarre thing is that all three phones didn't collapse at the same time.