Virgin Media Community

[Sue1945]

ON SATURDAY THE HOUSE PHONE STARTED MAKING A CRACKLING NOISE AND IT WAS VERY HARD TO HEAR OR BE HEARD.    SINCE THEN WHEN ANYONE CALLS IN  THE PHONE RINGS AT OUR END SO WE PICK IT UP AND JUST HEAR CRACKLING  BUT THE CALLER IS STILL HEARING THE RING TONE AND DOESN'T  CONNECT.    WHEN RINGING OUT AFTER DIALLING THE NUMBER THE PHONE DOESN'T CONNECT AND THERE IS JUST COMPLETE SILENCE     

I HAVE CHECKED ALL THE PHONE CONNECTIONS AND THEY ALL SEEM TO BE OK.

[Zak_M]

Good afternoon @Sue1945 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you are having issues with the quality of the calls. 

Please can you confirm for me, is your landline connected though the traditional socket or via the hub? 

Please could you also let me know if you have tried another handset? whilst it dose sound link a basic thing to try you would be surprised at the amount of issues that are resolved from this. 

Kind regards,

Zak_M

Kind regards,

Zak_M

[Sue1945]

The phone is connected through a traditional socket in wall. We have tried our neighbours phone which is identical to ours and it had the same problem.

[Zak_M]

Thank you for coming back to me. 

We are going to need to get an engineer to come out and take a look at the phoneline. 

I have taken the opportunity to book this for our next available appointment, you can find out the time and date by logging into your my virgin media account. 

Kind regards,

Zak_M 

[Sue1945]

Thank you Zak.

[Katie_WT]

Hope it all goes well @Sue1945

Have you managed to log into your online account to check the date and time ok? If it's not convenient, you can also change it there too. 

Keep us posted - we're here if you need us.

Cheers

[Sue1945]

Thanks, we got a text with date and time.

[Emily_G]

Glad to hear, please do let us know how this goes.

Thanks, Emily.