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PHONE LAND LINE

My phone makes a crackling noise when picked up I can not use for out going calls or receive incoming calls I live with my 90 year old mother and self isolating so I need the phone I can not  call free number on phone and do not have a mobile How can I get someone to fix my fault

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Re: PHONE LAND LINE

Hi there, 

Is your mother showing any signs of illness? 

It sounds like you would need a technician to attend the property to resolve the crackling line. 

The fault may be fixable externally meaning that the risk would be minimal. 

If you cannot call from your Virgin landline I would suggest using the Webchat feature to report a fault! 

Hope this helps. 

Ed 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: PHONE LAND LINE

MY mother is showing no signs How do I get on web chat

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Re: PHONE LAND LINE

If you head over to https://www.virginmedia.com/shop/contactus/experiencing-an-issue there is an option to open the Webchat. 

The guys will most likely need your account number and some general information to assist you! 

Hope this helps! 

Ed  


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: PHONE LAND LINE

Hi leslo123, 

Are you still having issues would you like us to look into this? 

Thanks,

Zoie

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Re: PHONE LAND LINE

yes

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Re: PHONE LAND LINE

I will pop you over a message asking for some details please keep an eye out for the purple envelope and I will happily have a look into what is going on 

Zoie

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Re: PHONE LAND LINE

Could you tell me where the purple envelope is please

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Re: PHONE LAND LINE

Hi Leslo123, 

It is in the top right hand corner on the home page 🙂

Thanks,

Zoie

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Re: PHONE LAND LINE

Hi Leslo123,

No worries 🙂 I am glad we found out what the issue was, please keep us posted for the visit on Tuesday.

Please stay safe,

Zoie

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