You only call your provider if you are using that infrastructure for their service. If a VM cabinet is open it’s no use calling BT, just as it’s no use calling VM for a BT line that has become detached.
Call the BT Openreach infrastructure hotline 0800 023 2023. They can sort it whether you are a customer or not.
VM BB TV Landline PAYG mobile. Freeview/Freesat HD, Tesco Mobile. Customer since 1993
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