Overcharged

[246billrussell]

I called Virgin at least 5 times re overcharging on my bill. They checked my records and apologised but they do not offer refunds??? I wrote raising a complaint which they misunderstood and gave me a poor answer. I wrote again no reply yet (around one month) I will continue till I get this sorted.

[Natalie_L]

Hi 246billrussell, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you are experiencing issues with your billing, we will do all we can to help. 

Can you please expand on what has been happening and what the overcharge is in relation to? Is it the full cost of the package or has a promotion come to an end? 

Let us know and we will do all we can to help. 

Thanks,

[246billrussell]

Hi sorry for the late reply. My complaint was for overseas charges in February and March 2022, my package includes free calls to Republic of Ireland

When I wrote to Virgin (after repeated calls) they told me my June and August bills ware OK and suggested I should learn more about billing !!

[Robert_P]

Hello 246billrussell

From looking into this the charges do appear to be valid for the landline package you are currently on, for calls of this nature to be free you would need to be on Talk Anytime International. Details on the phone packages can be found here 

Rob