Menu
Reply
REDHRAFAN44
  • 9
  • 0
  • 0
Tuning in
511 Views
Message 1 of 8
Flag for a moderator

Over a week of having no home telephone

Hi

I'm a newbie to the community. I am having no luck in trying to get my problem resolved. I have been over a week now with not being able to use my home telephone. I have run status checks, followed everything step by step, the test runs keep saying there's no fault on my line.

I have no dial tone, I just have non stop crackling. I have even taken the panel off the socket & tried the test there nothing, still says there's no fault.

I tried booking an engineer through my virgin media but it keeps kicking me out saying the link is broken or I typed in incorrect information, when I thave typed in the correct information. 

There is no live chat so I can't book an engineer through that.

I have use of a friends mobile at the moment only for emergencies as I am one of the at risk groups for Covid 19 with underlying health issues. My telephone is my lifeline.

Can anybody advise what I can do next as I feel that I am out of options?

Oh & I am not very technically minded. Something easy to follow would be good. 

Failing that I would love to book an engineer.

Thanks in advance 

0 Kudos
Reply
Corey_C
  • 3.38K
  • 185
  • 269
Forum Team
Forum Team
479 Views
Message 2 of 8
Flag for a moderator

Re: Over a week of having no home telephone

Hi REDHRAFAN44,

 

Thanks for your post and welcome to the community forums. Sorry that your landline isn't working. I'll send you a PM shortly so that I can get your account details.

 

Cheers,

Corey C

REDHRAFAN44
  • 9
  • 0
  • 0
Tuning in
474 Views
Message 3 of 8
Flag for a moderator

Re: Over a week of having no home telephone

Thanks Corey
0 Kudos
Reply
REDHRAFAN44
  • 9
  • 0
  • 0
Tuning in
443 Views
Message 4 of 8
Flag for a moderator

Re: Over a week of having no home telephone

Corey

 

My telephone has now been fixed. Thanks for your help.

 

KR

RH

0 Kudos
Reply
Paul_DN
  • 5.8K
  • 340
  • 611
Forum Team
Forum Team
441 Views
Message 5 of 8
Flag for a moderator

Re: Over a week of having no home telephone

Hi REDHRAFAN44,

 

Thank you for reaching back out to us with an update, really glad to hear your phone is now working, please let us know if you have any further issues,

 

Regards

 

Paul.

REDHRAFAN44
  • 9
  • 0
  • 0
Tuning in
440 Views
Message 6 of 8
Flag for a moderator

Re: Over a week of having no home telephone

Thanks Paul
0 Kudos
Reply
Paul_DN
  • 5.8K
  • 340
  • 611
Forum Team
Forum Team
434 Views
Message 7 of 8
Flag for a moderator

Re: Over a week of having no home telephone

Hi REDHRAFAN44,

 

Thank you for the feedback, I will make sure this gets passed on, it is nice to hear when we get it right.

 

Kind regards

 

Paul.

REDHRAFAN44
  • 9
  • 0
  • 0
Tuning in
320 Views
Message 8 of 8
Flag for a moderator

Re: Over a week of having no home telephone

Hi Paul

That would be great

Thanks to all involved

Redhrafan44
0 Kudos
Reply