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Over 4 hours just to ask to fix my landline

Joining in

I have and still am wasting my life trying to talk to Virgin. I spent over 3 and a half hours today trying just to get them to fix my phone and after 3 and a half hours they ask me if the date for the repair is ok and I say yes. Half an hour later a text from them saying they are coming the day before and I will have to pay £25 if no ones at home.

So back on the chat and as I write this it's been 1 and a half hours of waiting. They do not care about us just about taking more and more money every year. I am now closer to death with the time I will never get back.


Got call from the engineer today to say they noticed the phone was not working again and so he put it on and now it’s off again. Please just fix it.