Virgin Media Community

[Callum1911]

Morning… I have received an email from Virgin, we had to leave as they couldn’t provide broadband in our new house… I have now found the router we were using at our previous address however it doesn’t match their serial number? Also I’m not sure what the VOIP thing is, we were never given any back up item? I have found one white booster plug but I’m not sure what the other looks like and again don’t recall getting any other items. We have had two house moves and remained with Virgin throughout until recently so all equipment we had was used - can anyone help? 

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[Ayisha_B]

Hi @Callum1911,

Welcome to our Community Forums and thanks for your post.

I am sorry for any confusion caused in regards to your outstanding equipment. 

I would like to take a closer look into this for you, so will pop you a PM now so we can confirm some details.

Speak soon!

[Ayisha_B]

Thank for your time via PM @Callum1911,

I trust what has been discussed has concluded the matter but if you need further help or have any other questions, just give me a shout here.

Have a lovely evening!

[Ayisha_B]

It's my pleasure Callum 😄

All the best!