VM do not provide support via email. If you go to the Service Status page (click HERE) and run a test on your phone line you might get an option to book an engineer visit.
If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls.
There are also a number of VM field technicians helping out on these boards while the regular forum staff are busy helping elsewhere, so they may be able to pick this up tomorrow and help you book a visit.
My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
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Hi Dunlopillow, welcome to our Community Forum and sorry to hear you "won the fight" against the cable! I'm going to send you a Private Message so I can take a look at your account and see if we can get a tech out to repair it. Please reply back to it :).